Last Updated: December 22, 2023

​

Your purchase of online programs, coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of L. Marie Consulting LLC. We ask the Client to be committed and faithful, and we commit to offering grace when needed.  

 

Responsibilities

1. Coach agrees to maintain the ethics and standards of behavior set by the International Coach Federation (“ICF”) www.coachfederation.org/ethics 

2. Client is responsible for creating and implementing his/her own physical, mental and emotional wellbeing, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

3. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Coach will recommend that Client inform the mental health care provider. 

4. Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

 

Services

This agreement, between L. Marie Consulting, LLC. and the Client, will begin on purchase of the program and will continue until program end date or until terminated by Client or L. Marie Consulting, LLC. 

Coaching sessions are conducted over virtual video meeting or in person, if applicable. To begin the session, the COACH will log on to the virtual video meeting at the time of the session (if the session is by virtual meeting). The Client will log into the virtual video meeting at the time of the session (if the session is by virtual meeting).

Coach will be available to Client by email and phone in between scheduled meetings as defined by the Coach.

 

Schedule and Fees

Client agrees to pay L. Marie Consulting, LLC all coaching fees payable in advance or via payment plan.

• Payment in Full - Full payment will be deducted at the time of payment.

• Payment Plan - Payment plan will split the payment into two (2)  or three (3) equal payments. Clients that elect the payment plan option will be responsible for making the initial deposit prior to receiving access to the program. The second payment will be automatically deducted in 30 days using the original payment method.  The third payment (if applicable), would be deducted in 60 days using the original payment method. Payments are subject to a surcharge for electing the payment plan option. 

• Klarna Payments

  • We are pleased to offer Klarna as a payment option to our customers. Klarna provides flexible payment solutions that allow you to purchase goods and services online and pay for them in installments, or at a later date, subject to approval by Klarna. When you choose Klarna at checkout, you may have the option to pay in [insert applicable terms, e.g., "pay in 30 days," "pay in 3 interest-free installments," or "Klarna financing options"].

  • How to Use Klarna

    • To use Klarna as your payment method, simply select Klarna at the time of checkout and follow the instructions provided. You will need to provide necessary information for a preliminary credit assessment by Klarna. This process is quick and easy, and you will know immediately if your payment plan has been approved.

  • Klarna Payment Agreement

    • When you choose to pay with Klarna, you are entering into a payment agreement directly with Klarna Bank AB, and their terms and conditions will apply to your payment. These are available for review on Klarna's website and are provided to you by Klarna at the time of your purchase. We are not a party to the payment agreement between you and Klarna, and any queries or concerns related to your payment plan should be directed to Klarna Customer Service.

  • Returns and Refunds with Klarna

    • For purchases made using Klarna, our standard return policy applies. However, to process a refund, you must notify Klarna of the return so that they can pause your payment plan. Once we have processed the return and issued a refund, Klarna will update your payment plan accordingly. Please contact Klarna for details on how returns and refunds are handled in your payment agreement.

  • Eligibility and Credit Checks

    • Eligibility for Klarna's payment options is determined by Klarna. This may involve a soft credit check that does not affect your credit score when choosing "pay later" options, or a full credit check for financing options, which may impact your credit score. For more information, please refer to Klarna's terms and conditions.

  • Disclaimer

    • We provide Klarna as a payment option for your convenience and do not endorse or assume any responsibility for the services provided by Klarna Bank AB. We are not liable for any loss or damage arising from your use of Klarna's services. Your use of Klarna's services is subject to the terms and conditions agreed upon between you and Klarna Bank AB.

  • Contact Klarna

    • For more information about Klarna, visit Klarna's website or contact Klarna Customer Service for assistance.

 

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to info@lyneshamarie.com.

The calls/meetings shall be 45-60 minutes in length. Group sessions will be recorded for Client playback 

Following the conclusion of the coaching package, Client may choose to continue with other coaching packages., in which a new agreement will be entered. 

 

Procedure

The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Coach will initiate all scheduled sessions and will provide the virtual meeting log in credentials to the Client via emailed calendar schedule. 

In the event of the Client divulging information deemed to be a risk to him/herself and/or others, Coach may be legally responsible to notify the client’s parents, guardians, and/or other appropriate personnel.

 

Images/Recordings

You agree to permit L. Marie Consulting to obtain photographs, testimonies, and other recorded media of you and your likeness. You acknowledge and agree to allow and such media to be used by L. Marie Consulting for any lawful purpose without compensation. 

 

Release of Information

The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by the ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole purpose of verifying the coaching relationship, no personal notes will be shared.

​

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, further coach professional development and/or consultation purposes.

 

Cancellation Policy & Refunds

This policy shall apply to all services available on the website: https://lyneshamarie.com or any services rendered by L. Marie Consulting, LLC.

​

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to info@lyneshamarie.com.  The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.

Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of L. Marie Consulting LLC. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds. 

​

If the Client cancels after beginning sessions and/or receiving services with L. Marie Consulting LLC, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed). 

 

Termination

We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. L. Marie Consulting LLC will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of L. Marie Consulting LLC, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.

 

Limited Liability

Except as expressly provided in this agreement, L. Marie Consulting, LLC makes no guarantees or warranties, express or implied. In no event will L. Marie Consulting, LLC /Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, L. Marie Consulting, LLC /Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to L. Marie Consulting, LLC /Coach under this agreement for all services rendered up until the termination date. 

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written agreements, oral representations, discussions, or understandings. If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and L. Marie Consulting, LLC and/or Coach agree to attempt to mediate in good faith for up to thirty (30) days after notice given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party

 

Contact Us

If you have any questions, concerns or complaints about this Coaching Agreement or Terms & Conditions, please contact us:

• By email: info@lyneshamarie.com  

• By phone: 414-399-3495

• By mail: L. Marie Consulting LLC
  Lynesha Oby
  777 N Jefferson St
  Ste 408 #503
  Milwaukee, WI 53